Privacy Policy

     

     

    Effective Date: March 19, 2026
    Last Updated: August 20, 2026

    At PropScan Home Inspection Inc. (“PropScan,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information entrusted to us.This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request information, book or receive our home inspection services, communicate with us, or otherwise interact with PropScan.We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

    1. Personal Information We Collect

    We collect only the personal information that is reasonably necessary to provide our services, operate our business, communicate with clients, and meet our legal and contractual obligations.Depending on how you interact with us, we may collect information such as:

    • Your name;
    • Email address;
    • Telephone number;
    • Property address and inspection location;
    • Billing and invoicing information;
    • Booking and appointment information;
    • Information you provide through website forms, email, telephone, text message, or other communications;
    • Information relating to the property being inspected;
    • Photographs, videos, thermal images, inspection observations, notes, and other information collected during an inspection;
    • Inspection reports and related documentation;
    • Information concerning your interactions with our website, such as IP address, browser type, device information, referring pages, and website activity; and
    • Other information you voluntarily provide to us.

    We do not intentionally collect personal information that is not reasonably required for our business purposes.

    2. How We Use Personal Information

    We may use personal information to:

    • Respond to inquiries and requests;
    • Schedule, confirm, modify, and manage inspection appointments;
    • Perform home inspection and related services;
    • Prepare and deliver inspection reports, photographs, and related documentation;
    • Communicate with clients regarding inspections and services;
    • Prepare invoices and process or confirm payments;
    • Maintain business, accounting, insurance, and inspection records;
    • Provide customer support and respond to questions;
    • Improve our services and website;
    • Maintain the security and functionality of our website and systems;
    • Send service-related communications;
    • Send promotional or marketing communications where permitted by law;
    • Comply with applicable laws, regulations, contractual obligations, insurance requirements, or legal processes; and
    • Protect our legal rights, property, clients, and business.

    We will not use personal information for purposes that are materially different from those for which it was collected without obtaining additional consent where required by law.

    3. Consent

    By providing personal information to PropScan, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy and otherwise identified to you at the time of collection.

    Where required, we will obtain appropriate consent before collecting, using, or disclosing personal information.

    You may withdraw your consent to certain uses of your personal information by contacting us, subject to reasonable notice and any legal, contractual, insurance, or business record-retention requirements.

    Withdrawal of consent may affect our ability to provide certain services.

    4. Home Inspection Information, Reports and Photographs

    As part of providing home inspection services, PropScan may collect and create information concerning the property being inspected, including photographs, videos, thermal images, measurements, observations, notes, inspection findings, and reports.

    Inspection reports and related materials may contain the property address and other information relating to the inspection.

    We use this information primarily to perform the requested inspection, prepare the inspection report, communicate findings to the client, maintain appropriate business records, and meet applicable legal, contractual, professional, and insurance requirements.

    We do not sell client inspection reports or personal information.

    5. Sharing Information With Service Providers

    PropScan does not sell or rent personal information.

    We may disclose personal information to trusted third-party service providers when reasonably necessary to operate our business or provide services to you.

    These may include providers of:

    • Website hosting and maintenance;
    • Inspection scheduling and reporting software;
    • Cloud storage and data hosting;
    • Email, telephone, and communications services;
    • Accounting and bookkeeping services;
    • Payment processing;
    • Analytics and website performance services; and
    • Other technology and administrative services used in operating our business.

    These providers may process information on our behalf and are subject to their own contractual, privacy, and security obligations.

    We may also disclose information where required or permitted by law, including in response to lawful requests from courts, regulators, government authorities, insurers, or law-enforcement agencies.

    6. Online Booking and Inspection Software

    PropScan may use third-party software platforms to manage bookings, agreements, inspection reports, photographs, communications, invoices, and other aspects of our inspection services.

    When you use these services, some of your personal information may be processed through those third-party platforms.

    Third-party service providers maintain their own privacy policies and security practices. We encourage you to review their privacy information when appropriate.

    7. Payment Information

    PropScan does not directly store complete credit or debit card information when payments are processed through an independent third-party payment processor.

    When you make an online payment, your payment information may be collected and processed directly by the applicable payment service provider in accordance with its privacy and security practices.

    PropScan may receive limited transaction-related information, such as payment confirmation, transaction status, amount paid, invoice information, or transaction identifiers, for accounting and administrative purposes.

    8. Email, Text Messages and Electronic Communications

    We may use email, telephone calls, or text messages to communicate with you regarding appointments, inspection services, reports, invoices, inquiries, and other service-related matters.

    Where we send commercial electronic messages, we intend to comply with applicable requirements of Canada’s Anti-Spam Legislation (CASL).

    Where required, marketing communications will be sent with appropriate consent and will include a method to unsubscribe.

    You may ask us to stop sending promotional electronic communications at any time. Service-related communications necessary to complete an inspection, respond to your request, administer an existing relationship, or meet legal obligations may still be sent where permitted by law.

    9. Google Analytics and Website Analytics

    Our website may use Google Analytics or similar analytics technologies to help us understand how visitors use our website and to improve its performance.

    These services may collect information such as your IP address, device type, browser type, pages visited, referring website, approximate geographic information, and interactions with our website.

    Analytics providers may use cookies and similar technologies to collect and process this information.

    Information collected through these services is subject to the applicable service provider’s privacy practices.

    10. Cookies

    Our website and third-party service providers may use cookies and similar technologies.

    Cookies are small files placed on your device that can help websites operate properly, remember preferences, understand website usage, and improve user experience.

    Depending on your browser and device settings, you may be able to block, delete, or restrict cookies. Disabling certain cookies may affect the functionality of some parts of our website.

    Where legally required, we will obtain appropriate consent for the use of non-essential cookies or similar technologies.

    11. Security and SSL

    We use reasonable administrative, technical, and physical safeguards appropriate to the nature and sensitivity of the personal information under our control.

    Our website uses SSL/TLS encryption, which helps protect information transmitted between your browser and our website. A secure connection is generally indicated by “https” in your browser.

    We may also rely on security measures maintained by our website hosting provider, inspection software providers, payment processors, and other service providers.

    However, no Internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted electronically.

    12. Privacy and Security Incidents

    If we become aware of a privacy or security incident involving personal information under our control, we will take reasonable steps to investigate, contain, and address the incident.

    Where required by applicable law, we will notify affected individuals and/or the appropriate regulatory authority and maintain required records concerning privacy breaches.

    13. Retention of Personal Information

    We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, tax, accounting, contractual, insurance, professional, and business requirements.

    Retention periods may vary depending on the nature of the information.

    When personal information is no longer reasonably required, we will take appropriate steps to securely delete, destroy, or anonymize it, subject to applicable legal and business requirements.

    14. Accessing or Correcting Your Information

    You may contact us to request access to personal information that we hold about you or to request correction of information that you believe is inaccurate or incomplete.

    We may need to verify your identity before responding to such a request.

    Certain information may not be available for access or deletion where we are required or permitted by law to retain it. If we cannot fulfill a request, we will provide an explanation where required by law.

    15. Processing or Storage Outside Canada

    Some third-party service providers used by PropScan may process or store information outside Ontario or Canada.

    When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, government authorities, or law-enforcement agencies in accordance with applicable laws.

    We take reasonable steps when selecting service providers that handle personal information on our behalf.

    16. Links to Third-Party Websites

    Our website may contain links to websites or services operated by third parties.

    PropScan is not responsible for the privacy practices, security, accuracy, or content of third-party websites or services.

    We encourage you to review the privacy policies of third-party websites before providing personal information to them.

    17. Children’s Privacy

    Our services are not directed toward children, and we do not knowingly collect personal information directly from children through our website except where reasonably necessary in connection with our services and provided by, or with the involvement of, a parent, guardian, or other authorized adult.

    18. Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in our business practices, technology, service providers, or legal requirements.

    Any revised Privacy Policy will be posted on this page with an updated “Last Updated” date.

    We encourage you to review this Privacy Policy periodically.

    19. Privacy Questions, Requests or Complaints

    PropScan Home Inspection Inc. is responsible for personal information under its control.

    If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, wish to withdraw consent where applicable, or have a privacy-related concern or complaint, please contact us:

    PropScan Home Inspection Inc.
    Email: contact@hipropscan.ca

    We will review privacy-related inquiries and complaints and respond within a reasonable period.